Field services internship

The Field Services team delivers everything from basic home phone service to emerging technologies such as Bell Fibe TV, Internet and Wireless to the Home Internet across Canada. Our Business Intelligence team collects and analyzes data on network and product performance, uses data to optimize resource utilization across a workforce of nearly 10,000 people and delivers a performance management system that achieves best-in-class quality from our technicians. As an internal consultant, you will learn about our operations and our customers, and analyze and assess opportunities to improve customer experience.
Why join our program

  • Develop your analytical, problem-solving, project management and leadership skills with real, customer-facing challenges and emerging technologies
 
  • Gain valuable insights into the operations and learn how we deliver our services to our customers
 
  • Work in a team on a project to improve the customer experience: our executive team carefully selects project topics, which offer interns an opportunity to make tangible impacts on the business
 
  • Benefit from training and ongoing support from Bell leaders
 
  • Interact with an amazing peer-to-peer grad and alumni support network
 
  • Get the unique opportunity to present your project to the Bell Executive Leadership team
 
  • Secure advanced eligibility to our best-in-class Graduate Leadership Program once graduated
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  • Have fun throughout the program by participating in innovation sessions, social activities and networking opportunities

Program structure

  • Operations / Customer experience
 
  • Consulting project
 
  • Events

Locations

  • Ontario; Greater Toronto Area
  • Québec; Montréal
















What we are looking for

  • Successful students working towards a Bachelor’s degree in Engineering, Business, Business technology management, Science, Computer Science, Math/Statistics or Economics with a planned graduation date of spring 2023
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  • Team player with a good balance of confidence and willingness to put the team first

  • Demonstrated initiative, leadership and a passion for learning new skills

  • Strong work ethic; driven and persistent when facing challenges and opportunities

  • Excellent interpersonal and communication skills (verbal and written)

  • Solid analytical and strategic mindset; BI intern to have an understanding of the basic principles of working with large and complex data sets

  • Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple priorities

  • BI intern to have knowledge of, and preferably experience with, query languages such as SQL, and/or software development such as Python, and/or developing visualization tools

  • Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
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  • Bilingualism (English/French) is an asset

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