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Field services

The Field Services team delivers everything from basic home phone service to emerging technologies such as Bell Fibe TV, Internet and Wireless to the Home Internet across Canada. With innovative technology and leading edge management practices, our new grads get the opportunity to be part of a team that strives to achieve operational excellence and deliver the best customer experience in Canada.

Field Services recognizes the diverse skills and interests of grads, which is why it has three streams for new graduates to launch their career.
General
Grads master the art of driving business efficiency by leading cross-functional projects, using analytics to guide strategy and decision-making. In one of their rotations, they develop leadership skills by directly managing front line teams.
Operations Leadership
Grads develop their problem solving and decision-making skills while becoming experts leading front-line operational teams. Their rotations focus on using analytics and critical thinking skills to implement change across operations. Grads receive specialized leadership training and develop their skills by leading large operational teams.
Business Intelligence
Grads manage and optimize the largest data set in Canada to provide actionable insights to influence business decisions across the operations. The BI program is your opportunity to get customized, extensive training in all BI learning areas and partner with the team to transform our data to a big data and machine learning architecture.
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Why join the program

  • Develop your skills in project management, data analytics, problem solving and leadership

  • Create and design new data models and dashboards using machine learning

  • Continue to grow on a personal and professional level through one-on-one coaching and mentorship sessions from members of Bell’s senior leadership team

  • Gain leadership skills by managing a team of approximately 20 members

  • Grow with extensive hands-on and classroom training and development

  • Experience exclusive opportunities to network with peers and Bell's leadership team

  • Get support to obtain relevant professional certifications and licences
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What you can do
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  • Analyst / Business Intelligence; ETL Developer; Data Scientist / ML; Programmer

  • Strategic Planning
 
  • Project Management
 
  • Operations
 
  • People Management
 
  • Program Manager
 
  • Project Delivery
 
  • Process Optimization
 
  • UX Design
 
  • Workforce Analytics
 
  • Change Management
 
  • Communications
 
  • Contract and Vendor Management
 
  • Quality and Service Specialist
 
  • Training and Development
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What we are looking for

  • A university degree completed before the program start date and no earlier than two years before your application date
 
  • Curiosity, initiative, leadership and a passion for learning new skills
 
  • Solid analytical skills and a strategic mindset
 
  • Interest in driving change and taking on new challenges
 
  • Excellent interpersonal and communication skills
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  • Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
Locations
  • Ontario; Greater Toronto Area
  • Québec; Greater Montréal Area
  • Atlantic region​​​​​​​
Program structure
  • 1-month onboarding and training before starting role/rotation. BI grads receive analytics training, Hadoop, SQL and SAS.

  • General and Operations Leadership: 28-month rotational program with a permanent position after rotations.
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  • Business Intelligence: Permanent position from day 1; option to “go and see” another part of Field Services for 4–6 months.

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