Field Services

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers. With innovative technology and leading edge management practices, our new grads get the opportunity to be part of a team that strives to achieve operational excellence and deliver the best customer experience in Canada.

Field Services offers two streams for new graduates to launch their career.

Technology Operations
New Grads discover their niche by exploring a wide range of fields in Operations. They develop their analytical, problem-solving and leadership skills by leading cross-functional projects and teams to drive business efficiency, guide strategy and implement change across operations.

Grads work in various roles such as operations, project management, strategic planning, process optimization and analytics. They receive specialized leadership training and have the opportunity to manage a front line team.

Business Intelligence
New Grads manage and optimize the largest data set in Canada to provide actionable insights to influence business decisions and key technology investments across the operations. The BI program is your opportunity to get customized, extensive training in all BI learning areas and partner with the team to transform our data to a big data and machine architecture.

Grads have the opportunity to develop their skills in data analytics, data engineering and machine learning by working on projects to build metrics, dashboard tools and models. Upon completing 12 months, grads have the option to “go and see” a frontline area of the operations to gain leadership experience and knowledge of that area to apply when back in their BI role.

Why join the program

  • Develop your skills in project management, data analytics, problem solving and leadership

  • Create and design new data models and dashboards using machine learning and cutting-edge BI technologies

  • Continue to grow on a personal and professional level through one-on-one coaching and mentorship sessions from members of Bell’s senior leadership team

  • Gain leadership skills by managing a team of approximately 20 members

  • Grow with extensive hands-on and classroom training and development

  • Experience exclusive opportunities to network with peers and Bell's leadership team

  • Get support to obtain relevant professional certifications and licences
What you can do
  • BI grads: ETL Developer; Data Scientist/ML; Programmer
  • Operations management
  • Strategic planning
  • Analyst / Developer Business Intelligence
  • Product / Project / Program management/delivery
  • People management
  • Digital Platform / Process Optimization
  • Workforce Analytics
  • Communications and Change Management
  • Contract and Vendor Management
  • Quality and Service Specialist
  • Training and Development
What we are looking for

  • A university degree completed before the program start date and no earlier than two years before your application date (see eligibility)
  • Curiosity, initiative, leadership and a passion for learning new skills
  • Solid analytical skills and a strategic mindset

  • BI Grad:  Highly analytical with a good understanding of the basic principles of working with large and complex data sets.

  • Strong problem solving skills and a curiosity to understand “how things work”.

  • Demonstrated leadership qualities in co-curricular activities.

  • Interest in driving change and taking on new challenges

  • Excellent interpersonal and communication skills

  • Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations

  • General Grad:  Valid, permanent driver's license (Class G in Ontario or Class 5 in Quebec)
  • Ontario; Greater Toronto Area
  • Québec; Greater Montréal Area​​​​​​​
Program structure
  • 1-month onboarding and training before starting role/rotation. BI grads receive analytics training, Hadoop, SQL and SAS.
  • Technology Operations: Up to 22 months rotational program with a permanent position after rotations.
  • Business Intelligence: Permanent position from day 1; option to “go and see” another part of Field Services for 4–6 months.
  • You are currently completing a Bachelor’s degree in Engineering, Computer Science, Business, Operations Research, Physics, Mathematics or related field, graduating by August 2024 or you have graduated no earlier than 2022.
  • Or, you are currently completing a Master’s degree in Engineering, Computer Science, Business, Operations Research, Physics, Mathematics or related field, graduating by August 2024, and have a maximum of 1 year between completing your Bachelor’s degree and enrolling in your Master’s program.

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