Using innovative operational theory, tools, and techniques, the Field Services team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensuring that Bell's network, products, and services are of the highest standard. The team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.

Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance, and repair of services provided to residential and small business customers. They may also perform installation, maintenance, repair and coin collection of payphone services.